Common queries answered
Frequently asked Questions
Celestial Moments is a brand dedicated to turning your cherished memories into timeless keepsakes. We create custom star maps and integrate them with personalized QR codes to preserve your special moments through voice messages or photo memories.
We use advanced technology and accurate astronomical data to recreate the night sky for any specific date, time, and location. Each star map is crafted with precision and attention to detail to ensure a perfect representation of your moment.
We stand out by offering premium-quality products, 24/7 customer support, and unique features like QR codes that link to voice or photo memories. This added layer of personalization makes our keepsakes truly one-of-a-kind.
Yes, absolutely! You can add a meaningful message, quote, or dedication to make your star map even more special and personal.
Once you choose to include a QR code, you’ll receive an email after placing your order to upload your voice message, photo, or video. The QR code will then be seamlessly integrated into your star map, allowing you to relive your memory anytime.
We are passionate about quality and the planet. Our products are crafted using premium materials and sustainable processes, ensuring your keepsake is both beautiful and eco-friendly.
We aim to process orders quickly while maintaining the highest quality standards. Once your order is placed, it typically takes 5–7 days for processing and delivery, depending on your location
We accept a variety of payment methods for your convenience, including PayPal and all major credit or debit cards. Your transactions are secure and protected.
On personalized items, we cannot accept returns unless the item arrives damaged or defective. In such cases, you can request a return or refund within 2–3 weeks of receiving your order. Please contact our support team at support@celestialmoments.store for assistance.