1. General Terms

1.1. By using our website, you confirm that you are at least 18 years old or have the permission of a parent or guardian.
1.2. All products sold by Celestial Moments are for personal use only and may not be resold or redistributed without prior written permission.

2. Orders and Customization

2.1. It is the customer’s responsibility to provide accurate details (such as date, location, and custom messages) when placing an order.
2.2. Once an order is placed, it cannot be canceled or modified due to the personalized nature of our products.
2.3. We reserve the right to refuse any order that violates our policies or contains inappropriate content.

3. Personalized Products

3.1. Due to the custom nature of our products, returns or refunds are not available for personalized items unless they are damaged or defective upon arrival.
3.2. Customers are encouraged to double-check all details before finalizing their order.

4. Damaged or Defective Items

4.1. If your product arrives damaged or defective, you must contact us at support@celestialmoments.store within 7 days of receiving the item.
4.2. To process a return or replacement, we may require photos and a description of the damage.
4.3. Refunds or replacements for damaged items typically take 2-3 weeks to process once the damaged item is returned and inspected.

5. Payment

5.1. All prices on our website are listed in [currency, e.g., USD] and include applicable taxes unless otherwise stated.
5.2. Payment must be made at the time of placing the order. We accept major credit cards and other secure payment methods.
5.3. Celestial Moments reserves the right to cancel any order due to payment issues or suspected fraudulent activity.

6. Shipping

6.1. Shipping times may vary depending on your location and the shipping method selected at checkout.
6.2. Celestial Moments is not responsible for delays caused by shipping carriers or customs clearance processes.
6.3. Customers are responsible for providing accurate shipping addresses. We cannot be held liable for orders shipped to incorrect addresses provided by the customer.

7. Intellectual Property

7.1. All content on this website, including designs, images, text, and branding, is the intellectual property of Celestial Moments and may not be used, copied, or reproduced without our written consent.
7.2. Any unauthorized use of our intellectual property may result in legal action.

8. Liability

8.1. Celestial Moments is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
8.2. We make every effort to ensure our star maps and QR code features are accurate, but we cannot guarantee perfect accuracy due to variables beyond our control.

9. Changes to Terms

9.1. We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on this page, with the updated “Effective Date.”
9.2. Continued use of our website or services after changes to the terms constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about these Terms and Conditions, please reach out to us at:
Email: support@celestialmoments.store

Thank you for choosing Celestial Moments. We’re honored to be part of your cherished memories!